Customer Success Account Manager-Digital Transformation Specialist

3 weeks ago


Guangzhou, Guangdong, China Microsoft Full time

Unlock Customer Success with Microsoft

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers achieve their business objectives by accelerating their value realization across our Digital Cloud platforms.

Key Responsibilities

  • Develop and maintain strong relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
  • Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders to facilitate the achievement of customer business objectives.
  • Partner with customers to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
  • Understand, identify, and align Microsoft solutions and technical capabilities to customer needs and priorities.
  • Engage in conversations with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.

Requirements

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

What We Offer

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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