Customer Success Account Manager
1 week ago
Unlock Customer Success with Microsoft
At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers achieve their business objectives by accelerating their value realization across our Digital Cloud platforms.
Key Responsibilities
- Build and maintain strong relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
- Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders to facilitate the achievement of customer business objectives.
- Develop and execute customer success plans that align with customer business priorities and drive operational health.
- Proactively identify and mitigate customer blockers by leveraging Microsoft solutions and services.
- Lead the strategic execution of program planning and customer-facing program reviews to ensure alignment on customer outcomes and account priorities.
Requirements
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field, and 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- Or Master's Degree in Business, Sociology, Psychology, Computer Science, or related field, and 3+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
What We Offer
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Join Our Team
At Microsoft, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that everyone deserves the opportunity to achieve their full potential, and we're dedicated to making that happen.
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