Assistant, Corporate Solutions Specialist
2 days ago
About AIA
AIA is committed to creating a healthier, more sustainable future for everyone.
About the Role
Assistant, Corporate Solutions - OSSC, Policy Service
Key Responsibilities:
- Assist team lead in managing policy entry and review tasks, ensuring the team meets service standards for policy timeliness, quality, and customer satisfaction.
- Familiarize yourself with various types of group insurance products and assist branch operations and hotline colleagues in resolving customer inquiries, maintaining effective communication with branches.
- Identify and report system issues encountered in daily work, conduct regular work reviews, manage risks, and propose effective suggestions for process optimization and efficiency improvement.
- Provide business training for new and existing department staff.
- Assist in completing department performance-related work responsibilities.
Requirements:
1. Bachelor's degree or above; 3 years or more of group insurance or individual insurance claims experience, with system operation experience preferred.
2. Excellent communication and expression skills, good customer service awareness, and a pursuit of excellence in quality.
3. Ability to work independently, analyze problems, and solve problems.
4. High sense of responsibility, strong learning ability, and ability to work under pressure.
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