Non-Tire Service Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Non-Tire Service Specialist to join our team at Continental. As a key member of our platform management team, you will be responsible for maintaining and managing our Non-Tire ordering platform, providing exceptional customer service, and ensuring the smooth operation of our platform.
Key Responsibilities
- Maintain and update merchandise information on the platform, including pictures, prices, training, and promotions.
- Update ordering information on the platform.
- Provide practical suggestions for business system updates.
- Manage and handle orders to ensure timely delivery.
- Track order logistics and quality, quantity issues.
- Work with the consultant team to provide excellent customer service.
- Communicate with merchandise vendors for aftersales service.
- Generate merchandise sales reports according to business requirements.
- Communicate with customers regarding orders, policies, and daily issues.
- Cross-function communication with Accounting and Finance with high efficiency.
Requirements
- College degree or above.
- 3+ years of experience in the Automotive aftermarket industry (preferred).
- Excellent communication skills.
- Office competence, especially Excel.
About Us
At Continental, we are committed to innovation and excellence in the automotive industry. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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