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Customer Service Representative

2 months ago

Shanghai, Shanghai, China Dover Corporation Full time
Job Summary

The Customer Service Representative will provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, or other means, ensuring timely and accurate resolution of issues.
  • Order Management: Process customer orders, including order additions, changes, and deletions, and ensure accurate and timely shipment.
  • Reporting and Analytics: Provide regular reports on customer performance, sales, and other key metrics to inform business decisions.
  • Collaboration and Communication: Work closely with sales, product, and applications engineering teams to ensure seamless customer experience.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and efficiency.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Ability to analyze complex customer issues and develop effective solutions.
  • Attention to Detail: High level of accuracy and attention to detail in order management and reporting.
  • Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.