Senior Customer Solutions Manager

1 month ago


Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time
Senior Customer Solution Manager

Amazon Global Selling is seeking an experienced Senior Customer Solution Manager to join our team in Shanghai. As a key member of our Global Selling team, you will be responsible for establishing strategic relationships with customers, understanding their long-term objectives and current business and technical constraints.

Key Responsibilities:
  • Autonomously onboard merchants and drive products to improve customer experience
  • Continuously mitigate downstream merchant issues by conducting technical discovery and bringing solutions to the table
  • Manage the lifecycle of complex initiatives, creating and delivering business and technology adoption plans
  • Apply acceleration frameworks effectively and understand areas of migration acceleration
  • Identify and resolve migration gaps and dependencies, educate external teams, and provide technical input on solutions and services
Requirements:
  • Bachelor's degree in science, technology, engineering, math, business, or equivalent
  • 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 5+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
  • Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
Preferred Qualifications:
  • PMP certification, or SCRUM/Agile, SAFe certification
  • Experience implementing cloud services, including migrations and modernization projects

We are open to hiring candidates to work out of Shanghai or Shenzhen. If you are a motivated and experienced Senior Customer Solution Manager looking to join a dynamic team, please submit your application.



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