Senior Customer Solutions Manager
1 month ago
Amazon Global Selling is seeking an experienced Senior Customer Solution Manager to join our team in Shanghai. As a key member of our Global Selling team, you will be responsible for establishing strategic relationships with customers, understanding their long-term objectives and current business and technical constraints.
Key Responsibilities:- Autonomously onboard merchants and drive products to improve customer experience
- Continuously mitigate downstream merchant issues by conducting technical discovery and bringing solutions to the table
- Manage the lifecycle of complex initiatives, creating and delivering business and technology adoption plans
- Apply acceleration frameworks effectively and understand areas of migration acceleration
- Identify and resolve migration gaps and dependencies, educate external teams, and provide technical input on solutions and services
- Bachelor's degree in science, technology, engineering, math, business, or equivalent
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services, including migrations and modernization projects
We are open to hiring candidates to work out of Shanghai or Shenzhen. If you are a motivated and experienced Senior Customer Solution Manager looking to join a dynamic team, please submit your application.
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