Sales Operations Coordinator

4 weeks ago


Beijing, Beijing, China Pearson Full time

About the Role

We are seeking a highly skilled Sales Operations Administrator to join our team at Pearson. As a key member of our Assessment & Qualifications division, you will play a critical role in supporting the sales process and ensuring seamless customer experiences.

Key Responsibilities

  • Review and process pending orders, ensuring timely and accurate fulfillment
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner
  • Collaborate with internal teams to coordinate sales process operations, including setup and management of sales tracking tools
  • Monitor performance indicators and report on key sales metrics
  • Stay up-to-date with new product and feature launches, identifying opportunities for sales process improvements

Requirements

  • Proven work experience in sales support or customer service, with a strong understanding of sales principles and customer service practices
  • Excellent communication skills, with the ability to communicate effectively in both Mandarin and English
  • Hands-on experience with ERP and CRM systems, proficiency with MS Office Suite, particularly MS Excel
  • Strong analytical and multitasking skills, with the ability to work effectively in a fast-paced environment

About Pearson

Pearson is a global leader in education, committed to adding life to a lifetime of learning. We believe in the power of inclusive culture and a strong sense of belonging, promoting a workplace where diversity, equity, and inclusion thrive.



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