Airport Operations Coordinator

3 weeks ago

Beijing, Beijing, China United Airlines Full time
Job Summary

We are seeking a highly skilled and experienced Airport Operations Representative to join our team at Beijing Capital International Airport (PEK). As a key member of our Airport Operations department, you will play a critical role in ensuring the smooth operation of our airport.

Key Responsibilities
  • Support standard work to achieve on-time and safe performance.
  • Perform routine customer and ramp service duties and responsibilities, including issue resolution and escalation to station leadership as required.
  • Primary operational contact for all internal and external partners.
  • Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records.
  • Support and assist in planning and coordinating irregular operations, including long tarmac delay situations and reporting.
  • Assist in arranging passenger protection, ground transportation, hotel accommodations, and related services during irregular operations.
  • Update flight information in all applicable programs.
  • Prepare flight documents, including operational briefing packages and loading instructions, for aircraft.
  • Interact with customers in our lobbies and at gates, providing friendly, professional, confident, and insightful service to help resolve customer travel issues.
  • Coordinate and communicate aircraft gate assignments, flight delays, aircraft equipment, and other related functions.
  • Monitor and coordinate information for baggage connections, flight onload/offload instructions, and disseminate final outbound load data for downline station use and company statistical reports.
Requirements
  • High School Diploma, GED, or equivalent education.
  • Two (2) years of experience as a Customer Service Agent, Ramp Serviceman, or related work involving airport operations.
  • Strong communication and multitasking skills.
  • Flexibility to work any shift in a 24-hour/7-day-a-week operation, including weekends, nights, and holidays.
  • Licenses and certifications as required by the airport and company.
  • Fluency in English (written and spoken).
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

United Airlines is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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