IT Support Coordinator

2 weeks ago


Beijing, Beijing, China Sidel Full time

Job Summary

The DT&T Support Coordinator is a key role in managing and driving Local IT function to provide the site with IT support service and projects, following Sidel Group Strategy and in compliance with Sidel Policy.

Key Responsibilities

  • Manage Local IT function to provide the site with IT support service and projects, following Sidel strategy and in compliance with policies.
  • Local Point of contact for the local technological infrastructure and ensure the availability and security of the local telecommunications network.
  • Enable Global Team to maintain Global infrastructure when resident in local premises.
  • Responsible for the life cycle of the IT fixed assets and for correct use.
  • Manage IT contractors to provide good IT support locally, ensuring quality of service and adhering to global processes and standards.
  • Actively participate in local project and service implementation in accordance with business requirements.
  • Improve communication between Central and local IT.
  • Channel local requests and needs versus Global BTO to ensure consistency with processes, standards, and centralized solutions.
  • Manage local IT Budget forecasting, challenge requirements, and ensure adherence to cost-saving targets in accordance with the Regional IT Manager.
  • Support Global IT solutions and projects deployment at the local site.
  • Manage licenses according to rules and regulations, adhering to global contracts when available.
  • Contribute to Audit, Security, and Governance compliance when relevant for IT.
  • Local IT Activities limited to the perimeter of the Site (and/or the designated country).
  • Responsible for the IT Budget Definition and Management for the Site, in accordance with the Regional DT&T Manager.
  • Accountable for Local IT Initiatives, informing the Regional DT&T Manager.
  • Internal Referent for Sidel External people working for Site IT-related topics.
  • Responsible for issuing Purchase Requests and Purchase Orders for the IT needs of the Site.
  • Act as the functional (not direct) responsible for the IT Support Technicians of the designated country.

Requirements

  • English is a must.
  • Knowledge of fundamentals of IT Operations, IT contracting, and IT Services.
  • Standard IT applications (Microsoft, SAP).
  • Bachelor Degree or equivalent.
  • Significant experience in project management and/or transversal coordination.


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