Airport Operations Manager

3 weeks ago

Guangzhou, Guangdong, China Cathay Pacific Airways Limited Full time
About Us

Cathay Pacific Airways Limited is a world-renowned airline that strives for excellence in every aspect of its operations. We are committed to providing exceptional service to our customers, while maintaining the highest standards of safety and security.

Job Summary

We are seeking a highly motivated and experienced Senior Airport Lead to join our team at Cathay Pacific. As a key member of our airport operations team, you will be responsible for overseeing and supervising daily team member functions to ensure smooth and efficient operations during operational shifts. You will also be responsible for delivering exceptional airport service experiences to our customers, while ensuring compliance with established safety and security standards.

Key Responsibilities
  • Safety First, Quality Always
    • Execute corporate safety, security, and quality policies to ensure compliance with regulatory requirements and quality standards.
    • Achieve absolute operational integrity with zero safety defects and security infringements.
    • Support local airport management to identify and mitigate personal, safety, and security risks in the workplace.
    • Deputise as the Airline's Operational Duty Holder (ODH) of the airport, adhering to the risk escalation process to the Functional Duty Holder (GM ASD).
  • Operational Excellence
    • Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence.
    • Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations.
    • Assist in ensuring and maintaining operational and productivity performance conformance to standards.
    • Support airport management to conduct regular Quality Control checks on station performance.
    • Conduct flight briefings as required.
    • Will to take up extra responsibilities (e.g. projects) and work shift duties.
  • Outstanding Product and Services
    • Ensure team members are up-to-date with the latest product knowledge and support the team to effectively utilise products and services.
    • Support the team to deliver 'Service Straight From The Heart' on a daily basis to create genuine connection and memorable experiences for our customers.
    • Support the use of new technologies in the provision of customer service.
    • Give recognition to our highest-value customers (front-end and elite Marco polo members).
  • Crisis Management capability and preparedness
    • Familiarity with all contingency plans and manual fall-back procedures to meet the required standards.
    • Effectively manage flight disruptions and irregularities and support airport management as required.
  • People Development and Performance Management
    • Lead, support, and encourage own team to achieve success.
    • Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork.
    • Supervise and mentor direct reports, encouraging effective collaboration.
    • Develop employees with high potential and identify learning opportunities.
    • Maintain active and ongoing dialogue in relation to employee goals and performance.
    • Actively engage with employees to enhance communication and their understanding of department goals.
    • Demonstrate leadership and lead by example in accordance with Cathay Pacific's core values.
  • Supplier Management
    • Assist in monitoring and conducting regular performance review meetings with suppliers.
    • Support to implement any action plan efficiently and keep track of progress with documented records.
  • Cost efficiency and productivity
    • Monitor team daily productivity and flexibility.
    • Support to drive down costs in daily operation.
  • Represent Cathay interests in the Airport Community
    • Support to work with external parties in the best interests of the Company.
    • Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC).
    • Protect the Company's reputation.
  • E&A
    • Emergency and Accident and Crisis Response responsibilities as required.
    Requirements
    • Academic qualifications
      • College degree is desirable.
    • Knowledge, skills, training, and experience
      • Strong command of written and spoken English is mandatory with the local language being an advantage.
      • At least 3 years solid Customer Service experience, preferably in airlines or airport services.
      • Ability to work independently with good decision-making skills.
      • Self-motivated and committed leader who enjoys teamwork.
      • Very strong customer service mentality with strong interpersonal skills.
      • Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD).
      • Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters.
      • Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident, and contingency situations.
      • Adapts to and embraces constant change.
    Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

  • Airport Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China Cathay Pacific Airways Limited Full time

    Job Title: Airport LeadCathay Pacific Airways Limited is seeking a highly skilled and experienced Airport Lead to join our team. As an Airport Lead, you will be responsible for supervising and supporting the daily operations of our airport team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Execute corporate safety,...

  • Airport Operations Manager

    7 days ago

    Guangzhou, Guangdong, China Cathay Pacific Airways Limited Full time

    Key ResponsibilitiesExecute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards.Achieve absolute operational integrity with zero safety defects and security infringements.Support local airport management to identify and mitigate personal,...

  • Airport Operations Manager

    2 months ago

    Guangzhou, Guangdong, China Cathay Pacific Airways Limited Full time

    {"Key Responsibilities": "Safety First, Quality AlwaysRigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standardsAchieve absolute operational integrity with zero safety defects and security infringementsSupport local airport...

  • airport operations lead

    7 days ago

    Guangzhou, Guangdong, China Cathay Pacific Airways Limited Full time

    Role OverviewCathay Pacific Airways Limited is looking for a skilled Airport Operations Lead to join its team. In this role, you will be responsible for overseeing and supervising daily team member functions to ensure overall operations run smoothly and efficiently during operational shifts.Key ResponsibilitiesEnsure safety and security standards are met and...

  • Housekeeping Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China Marriott International Full time

    Job SummaryOversee the management of housekeeping functions and staff to ensure that guest rooms, public spaces, and associate areas are clean and well-maintained. This includes managing housekeeping, recreation, and laundry operations, as well as directing and working with the team to execute all housekeeping operations effectively.Candidate...

  • Business Operations Manager

    1 month ago

    Guangzhou, Guangdong, China HSBC Full time

    Unlock Your Potential in Business Administration and Operational ManagementAre you looking for a career that offers a sense of purpose and fulfillment? Do you want to be part of a dynamic team that drives business growth and excellence? If so, we invite you to explore the exciting opportunity of Business Administration and Operational Management at...

  • Plant Operations Manager

    2 weeks ago

    Guangzhou, Guangdong, China Aptar Full time

    This position is responsible for overseeing the overall operations in Guangzhou plant and delivering high-quality products with competitive costs under the guidance of Aptar group.Key Responsibilities:Develop and implement effective plant strategies based on internal and external needs, and plan the annual budget.Manage different teams in Guangzhou plant to...

  • Business Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    At HSBC, we're seeking a skilled professional to drive business planning and operational management activities. As a Business Operations Manager, you'll play a key role in financial, technological, and resource planning, ensuring seamless execution of projects and portfolios.Key responsibilities include:Developing and participating in business planning...

  • Laundry Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Laundry Manager to join our team at Marriott International. As a Laundry Manager, you will be responsible for overseeing the daily operations of our laundry facilities, ensuring that all laundry requests are completed efficiently and effectively.Key Responsibilities• Conduct regular inventory of...

  • Business Operations Manager

    2 months ago

    Guangzhou, Guangdong, China HSBC Full time

    Business Operations ManagerHSBC is seeking an experienced Business Operations Manager to join our team in the Wealth & Personal Banking IT department.Key Responsibilities:Drive and participate in business planning activities, including financial, technological, and resource planning.Collaborate with the Insurance team in business management activities and...

  • Senior IT Operations Manager

    2 months ago

    Guangzhou, Guangdong, China HSBC Full time

    Job Title: Senior IT Operations ManagerHSBC is seeking an experienced Senior IT Operations Manager to join our Digital Business Services team.Key Responsibilities:Manage application support operations, resiliency, and availability, including monitoring system health and performance of IT systems.Setup and maintain software environments and toolchains for...

  • Senior IT Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    IT Operations RoleHSBC is seeking a skilled IT Operations professional to manage application support operations, resiliency, and availability. The ideal candidate will have experience with Linux, AliCloud, and Oracle platforms, as well as shell scripts, Kubernetes, and API.Key Responsibilities:1. Monitor system health and performance of IT systems2. Setup...

  • Compliance Operations Manager

    1 month ago

    Guangzhou, Guangdong, China Pfizer Full time

    Job Summary:Pfizer is seeking a highly skilled Compliance Operations Manager to join our team. As a key member of our Compliance department, you will be responsible for ensuring the effective implementation of Compliance policies and procedures across the organization.Responsibilities:Develop and maintain a strong understanding of Compliance policies and...

  • Store Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China Hollister Co. Stores Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Store Operations Manager to join our team at Hollister Co. Stores. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, including managing inventory, maintaining visual merchandising standards, and ensuring excellent customer service.Key...

  • IT Operations Management Officer

    2 months ago

    Guangzhou, Guangdong, China HSBC Full time

    Join a team where your contributions truly matter. At HSBC, we value professionals who can make a significant impact in their roles. We are currently on the lookout for a skilled individual to fill the position of Project Management Officer. Division: Asia COO/CAO Key Responsibilities Assist the IT teams across Asia in various business...

  • Revenue Operations Manager

    6 days ago

    Guangzhou, Guangdong, China NielsenIQ Full time

    Job DescriptionPosition Summary:The Associate Revenue Controller at NielsenIQ will be a pivotal part of our Order-to-Cash team within Global Finance Operations. This role is responsible for overseeing all revenue processes across relevant markets. The ideal candidate will manage activities ranging from contract reviews to revenue recognition and accounting,...

  • Compliance Operations Manager

    1 month ago

    Guangzhou, Guangdong, China Pfizer Full time

    Job Summary:Pfizer is seeking a highly skilled Compliance Operations Manager to join our team. As a key member of our Compliance department, you will be responsible for ensuring the effective implementation of Compliance policies and procedures across the organization.Responsibilities:Develop and maintain a strong understanding of Compliance policies and...

  • National B2B Operations Manager

    1 month ago

    Guangzhou, Guangdong, China Haleon Full time

    Job Title: National B2B Operations ManagerAt Haleon, we are seeking a highly skilled National B2B Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving business growth and development through effective B2B operations and strategy.Key Responsibilities:Develop and implement B2B operations strategies to...

  • National B2B Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China Haleon Full time

    Job Title: National B2B Operations ManagerAt Haleon, we are seeking a highly skilled National B2B Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving business growth and development through effective B2B operations and strategy.Key Responsibilities:Develop and implement B2B operations strategies to...

  • Sales Operations Manager

    3 weeks ago

    Guangzhou, Guangdong, China Mondelēz International Full time

    About This RoleMondelēz International is seeking a highly skilled Sales Operations Manager to join our team. As a key member of our sales organization, you will be responsible for driving sales growth and improving sales efficiency through data analysis and strategic planning.Key ResponsibilitiesDevelop and implement route-to-market plans to drive sales...