Director of Risk Management

Job Summary:

We are seeking a highly skilled Director of Risk Management to oversee the daily functions of our security department, ensuring the protection of property assets, employees, guests, and property.

This key role involves maintaining logs, certifications, and documents required by law and standard operating procedures. You will train staff in established emergency procedures and implement accident and fire prevention protocols, focusing on guest and employee satisfaction while achieving operational excellence.

Candidate Profile:

To be successful in this position, you will have a high school diploma or equivalent, with three years of experience in security/loss prevention or a related field. Alternatively, a two-year degree from an accredited university in criminal justice or a related major, with one year of experience in security/loss prevention, would also be suitable.

Key Responsibilities:

Managing Security/Risk Operations

• Develop and implement emergency response plans.
• Identify opportunities for continuous improvement in departmental performance.
• Ensure compliance with policies regarding proper investigative procedures for loss of property assets.
• Maintain accurate documentation of property patrols.
• Handle complaints, resolve disputes, and negotiate with others effectively.
• Implement action plans to monitor and control risk.
• Report any procedure violations to management.
• Strive to improve service performance.

Leading Security/Risk Teams

• Utilize interpersonal and communication skills to lead, influence, and encourage team members; advocate sound financial/business decision-making; demonstrate honesty/integrity; lead by example.
• Establish guidelines and training to ensure employees understand expectations and parameters.
• Celebrate successes and publicly recognize team member contributions.
• Communicate critical information to team members based on knowledge gained at pre- and post-convention meetings.
• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other personal care to others as needed.
• Serve as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Guest Experience

• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Meet quality standards and customer expectations on a daily basis.
• Handle guest problems and complaints effectively.
• Interact with guests to obtain feedback on product quality and service levels.
• Provide services that exceed customer expectations for satisfaction and retention.
• Set a positive example for guest relations.

Conducting Human Resources Activities

• Manage claims by ensuring proper procedures are followed and documented.
• Bring issues to the attention of the department manager and Human Resources as necessary.
• Report employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
• Administer property policies fairly and consistently.
• Certify security staff in first aid and CPR.
• Train security staff to effectively monitor and protect property assets.
• Train staff on proper patrol procedures.

Estimated Salary: $120,000 - $150,000 per annum.

About Marriott International:

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.