**Customer Care Specialist
6 days ago
Role Overview
As a Sea Logistics Customer Care Specialist at Kuehne+Nagel, you will play a vital role in delivering customer excellence.
- Support customers by providing helpful information and answering questions.
- Utilize your strong forwarding and market knowledge to provide front-line support for customers.
- Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center.
- Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting.
- Qualify customer inquiries, provide quotations, and follow up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems.
- Qualify and enter customer orders into the operational execution process.
- Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints, and identify, share, and eliminate root causes.
- Create, review, and refine customer reports.
- Ensure delivery against all financial targets and strategic objectives.
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