**Customer Care Specialist

6 days ago


Dongguan, Guangdong, China Kuehne+Nagel Full time

Role Overview

As a Sea Logistics Customer Care Specialist at Kuehne+Nagel, you will play a vital role in delivering customer excellence.

  • Support customers by providing helpful information and answering questions.
  • Utilize your strong forwarding and market knowledge to provide front-line support for customers.
  • Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center.
  • Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting.
  • Qualify customer inquiries, provide quotations, and follow up to ensure quotations are accepted and closed.
  • Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems.
  • Qualify and enter customer orders into the operational execution process.
  • Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
  • Document, resolve, analyze all complaints, and identify, share, and eliminate root causes.
  • Create, review, and refine customer reports.
  • Ensure delivery against all financial targets and strategic objectives.


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