Training and Development Manager

1 month ago


Beijing, Beijing, China Coloplast Full time

Main Responsibilities

  • Monitor and enhance call quality through targeted coaching and training sessions
  • Develop and implement new service and solution team processes, competences, and incentives
  • Establish and manage a dedicated operation team for call training, performance management, and process optimization
  • Design and deliver high-impact call training programs to drive excellence and consumer dialogue
  • Evolve and refine the Triple E and Call Flow Model to foster a "Selling while Caring" mentality
  • Collaborate with trade partners to optimize cooperation and drive business impact
  • Develop and roll out tailored training programs for staff based on business needs
  • Independently coordinate training workshops and ensure efficient execution
  • Coach key talents and support the team in achieving training targets
  • Closely work with the field team to ensure service standards, selling behavior, and professional knowledge
  • Collect and analyze training feedback to measure program effectiveness
  • Oversee all operational and logistical aspects of training, including material preparation and coordination

Job Qualifications

  • Bachelor's degree or higher
  • At least 5 years of experience in training and development, preferably in a related industry

Competencies

  • Excellent presentation and interpersonal skills
  • Service-minded, accountable, passionate, and self-motivated
  • Detailed and customer-oriented

Coloplast is a leading medical device company dedicated to improving the lives of people with intimate healthcare needs. With a strong focus on innovation and growth, we are committed to creating a diverse and inclusive work environment where employees can thrive. We encourage all qualified candidates to apply, regardless of their background or characteristics.



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