Senior Training Leader for APAC Region, Selling Partner Services

2 weeks ago


Beijing, Beijing, China Amazon Joyo Co., Ltd. Full time

Job Title: Sr. Manager, APAC Training Leader, Selling Partner Services

Job Description:

This is a key leadership role in Amazon Joyo Co., Ltd., where you will lead a team of learning experience designers, trainers, and training matter experts in the APAC region.

Key Responsibilities:

  1. Represent Agent Development as the single-threaded leader for training in the APAC region (China, Japan, Korea, and the Philippines).
  2. Work backwards in partnership with operations, product, and business leaders to execute the associate training roadmap.
  3. Lead a Learning Experience Design Localization team to create effective, engaging, defect-free content that thoughtfully progresses associates through their careers.
  4. Ensure operational effectiveness across training delivery and training matter expert teams, ensuring high readiness and occupancy worldwide.
  5. Monitor industry trends and apply best practices from outside and internal Amazon training teams.
  6. Understand and evaluate the operational performance of learners and direct teams to improve content and delivery to impact.
  7. Engage in and amplify Amazon's Diversity, Equity, and Inclusion plans to ensure Amazon is an inclusive place for all.
  8. Serve as an independent learning leader connecting with and driving joint initiatives with Learning & Development teams across Amazon.

BASIC QUALIFICATIONS

  • Bachelor's degree
  • 5+ years of team management experience
  • 8+ years of product or program management, product marketing, business development, or operations experience

PREFERRED QUALIFICATIONS

  • Experience owning program strategy and end-to-end delivery
  • Experience in operational training strategy
  • Experience in a contact center environment
  • Experience leading training design and delivery teams


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