Senior Manager, APAC Training Director

7 days ago


Beijing, Beijing, China Amazon Joyo Co., Ltd. Full time
About the Role

We are seeking a seasoned leader to create and execute training content and deployment strategies that supports the journey of associates and investigators worldwide.

Key Responsibilities
  • Represent Agent Development as the single threaded leader for training in APAC region (China, Japan, Korea, and Philippines).
  • Work backwards in partnership with operations, product, and business leaders to execute the associate training roadmap.
  • Lead a Learning Experience Design Localization team to create effective, engaging, defect-free content that thoughtfully progresses associates through their careers.
  • Ensure operational effectiveness across training delivery and training matter expert teams, ensuring high readiness and occupancy worldwide.
  • Monitor industry trends and apply best practices from outside and internal Amazon training teams.
  • Understand and evaluate the operational performance of learners and direct teams to improve content and delivery to impact.
  • Engage in and amplify Amazon's Diversity, Equity, and Inclusion plans to ensure Amazon is an inclusive place for all.
  • Serve as an independent learning leader connecting with and driving joint initiatives with Learning & Development teams across Amazon.
Requirements
  • Bachelor's degree
  • 5+ years of team management experience
  • 8+ years of product or program management, product marketing, business development, or operations experience
Preferred Qualifications
  • Experience owning program strategy and end to end delivery
  • Experience in operational training strategy
  • Experience in a contact center environment
  • Experience leading training design and delivery teams


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