Senior Customer Service Representative
1 month ago
Unlock Your Potential in a Dynamic Environment
At Evonik, we offer a unique opportunity to work on exciting and challenging topics with a talented team in a cutting-edge, innovative environment. Our intensive on-the-job training program ensures you'll quickly become familiar with your duties and excel in your role. Enjoy performance-related pay and opportunities for personal and professional growth.
Responsibilities:
- Process orders efficiently in our SAP system
- Familiarize yourself with export business practices and relevant documentation
- Prepare sales contracts and other necessary documents
- Coordinate and follow up on shipments and deliveries
- Monitor payment status and customer credit
- Develop expertise in L/C, D/A, D/P, and maintain close contact with banks
- Collaborate with Supply Chain and sales teams to resolve customer complaints
- Implement best practices for OTC processes and continually improve them
- Generate backlog orders and prepare sales forecasts based on delivery schedules
- Build trustful relationships with customers, internal stakeholders, and sales teams
Requirements:
- Bachelor's degree in international trading or business administration
- 5 years of experience in multinational companies
- Excellent English language skills in both oral and written communication
- Self-motivation and ability to work under stressful circumstances
- Chinese language skills are a plus
- Strong interpersonal skills and networking capabilities
- Good communication skills
- Excellent team player
- Willingness to learn new things and supportive attitude
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