Senior Training Matter Expert Manager

4 weeks ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
Job Title: PSAS TME Supervisor

The PSAS TME Supervisor is a critical role that requires a strong leader to create a high-performance culture within the Training Matter Experts (TMEs) team. This individual will be responsible for motivating and coaching TMEs to demonstrate ownership, accountability, and coaching skills, ultimately enabling the vision of a remarkable Selling Partners' experience.

Key Responsibilities:
  • Manage the performance and behavior of 12-15 TMEs through effective 1:1 meetings, coaching, and mentorship.
  • Implement performance goals, monitor, and evaluate against pre-set goals, and implement action plans to resolve performance barriers as needed.
  • Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement.
  • Ensure TMEs have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
  • Attend training calls and check capacity files weekly to assign the right support to trainees based on ratio.
  • Schedule reviews, monitor adherence, time-off planning, and attendance.
  • Submit permission access requests for all directs.
  • Conduct Andon Cord interaction audits and provide coaching to improve performance.
  • Maintain a positive and professional demeanor, always portraying the company in a positive manner and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  • Liaise with other departments, such as RTA, WFM, and OPS, when required, to guarantee a smooth workload.
Basic Qualifications:
  • Experience analyzing data and best practices to assess performance drivers.
  • Experience conducting seller interaction audits and providing coaching to improve performance.
  • Experience implementing performance goals, monitoring, and evaluating against pre-set goals, and implementing action plans to resolve performance barriers as needed.
Preferred Qualifications:
  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

  • Site Training Manager

    1 month ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job Title: Site Training ManagerBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly skilled Site Training Manager to join our team. As a Site Training Manager, you will be responsible for coordinating, executing, and implementing all learning programs used to train new hire and existing Seller Support Associates in our...

  • Site Training Manager

    2 months ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job Title: Site Training ManagerBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly skilled Site Training Manager to join our team. As a key member of our training department, you will be responsible for coordinating, executing, and implementing all learning programs used to train new hire and existing Seller Support...

  • Site Training Manager

    2 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Job SummaryThe Site Training Manager will be responsible for coordinating, executing, and implementing all learning programs used to train new hire and existing Seller Support Associates in the Chengdu site. This role will partner with Regional Training Manager to ensure delivery of needed learning interventions, manage trainers, and track delivery...

  • Vice Academic Principal

    2 weeks ago

    Chengdu, Sichuan, China eChinaCareers Full time

    Vice Academic Principal - International Education ExperteChinaCareers is seeking a seasoned Vice Academic Principal to lead our international high school sector. As a key member of our educational team, you will be responsible for overseeing the administration of teaching affairs related to international courses.Key Responsibilities:Administration of...

  • Senior Financial Planning and Product Expert, Broker

    4 weeks ago

    Chengdu, Sichuan, China HSBC Full time

    Unlock Your Potential as a Senior Financial Planning and Product ExpertWe are seeking an experienced professional to strengthen HSBC's image as a leading wealth provider by providing clients with access to advanced technical product expertise and delivering internal training materials on portfolio strategy and investment product insights to internal...

  • Senior Financial Planning and Product Expert, Broker

    4 weeks ago

    Chengdu, Sichuan, China HSBC Full time

    Unlock Your Potential as a Senior Financial Planning and Product ExpertWe are seeking an experienced professional to strengthen HSBC's image as a leading wealth provider by delivering advanced technical product expertise and providing internal training materials on portfolio strategy and investment product insights to internal stakeholders.Main...

  • Epic Training Leadership Experience

    6 hours ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Unlock Your Potential as a Site Training ManagerWe are seeking an exceptional Site Training Manager to join our team at Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch. As a key member of our training team, you will be responsible for delivering high-quality learning programs to new hires and existing Seller Support Associates in our...

  • Senior Air Process Manager

    6 hours ago

    Chengdu, Sichuan, China Maersk Full time

    About the RoleWe are seeking a highly skilled Senior Air Process Manager to join our team at Maersk. As a key member of our organization, you will be responsible for driving successful functioning and re-engineering of business processes within the TbM-Billing & Invoicing stream with the integrator strategy in mind and Transformation journey we are embarking...

  • Senior Software Development Expert

    6 hours ago

    Chengdu, Sichuan, China Epam Full time

    About the RoleWe are seeking a skilled Senior Software Development Expert to join our team in Chengdu. As a key member of our Delivery Center, you will play a crucial role in driving successful project delivery by writing high-quality code and implementing functionality independently.Responsibilities:Develop, debug, and modify components of software...

  • Senior Data Architect

    4 weeks ago

    Chengdu, Sichuan, China Epam Full time

    Role OverviewWe're seeking a Senior Data Architect to join our EPAM China Data & Analytics Team.As a senior member of the team, you'll contribute to constructing top-tier data solutions and applications vital for organizational decision-making.Key responsibilities include:Designing and implementing MLOps platforms on AzureResearching and evaluating platform...

  • Software Development Expert

    2 weeks ago

    Chengdu, Sichuan, China Epam Full time

    About the RoleWe are looking for a talented Software Development Expert to join our team at Epam. The ideal candidate will have a strong background in Kotlin and Java, with a solid understanding of object-oriented programming.Key ResponsibilitiesDevelop, debug, and modify components of software applications and toolsParticipate in code reviews and maintain...

  • Senior Engineering Manager

    6 hours ago

    Chengdu, Sichuan, China Molex Full time

    About the RoleAs a Senior Engineering Manager, you will lead a regional team of connector and cable assembly product engineers in executing activities from initial quoting to production, adhering to Molex's internal standards for quality, timing, and cost.Key ResponsibilitiesPlan and manage resources within and outside your team to ensure adequate staffing...

  • Training Specialist

    1 month ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    Training SpecialistBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 is seeking a highly skilled Training Specialist to join our team. As a key member of our Training Team, you will be responsible for delivering high-quality training to our Seller Support team, driving their success and growth.Key Responsibilities:Design and deliver...

  • Training Specialist

    2 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    Training Specialist RoleBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 is seeking a highly skilled Training Specialist to join our CTU Training Team. As a key member of our team, you will be responsible for driving high-quality training provided to our teams and playing a significant role in Learner's success.Key...

  • Senior Test Solutions Engineer

    6 hours ago

    Chengdu, Sichuan, China Monolithic Power Systems Full time

    Job Summary:We are seeking a highly skilled Senior Test Solutions Engineer to develop comprehensive test solutions for new products, ensuring they meet mass production requirements. As a key member of our team at Monolithic Power Systems, you will play a critical role in driving product quality and reliability.About the Role:You will design and develop...

  • Clinical Expert II

    2 weeks ago

    Chengdu, Sichuan, China Edwards Lifesciences Full time

    Job Summary:As a Field Clinical Specialist II at Edwards Lifesciences, you will play a key role in providing education and training to physicians, hospital personnel, and hospital staff on our investigational products and procedures. This includes conducting one-on-one training sessions, in-service structured education programs, and validating software and...

  • Senior Private Banking Relationship Manager

    2 weeks ago

    Chengdu, Sichuan, China HSBC Full time

    Role Overview As a Senior Private Banking Relationship Manager at HSBC, you will play a pivotal role in establishing and managing high net worth client relationships, driving asset growth and revenue generation. You will leverage your expertise in wealth management products and services to identify cross-selling opportunities and deliver exceptional client...

  • Senior Power Module Assembly Design Expert

    6 hours ago

    Chengdu, Sichuan, China Monolithic Power Systems Full time

    Job OverviewAt Monolithic Power Systems, we are seeking a highly skilled Senior Power Module Assembly Design Expert to join our team.About the RoleThe ideal candidate will have hands-on experience in PCB/SUB design in SMT or PCB factories and be familiar with AutoCAD, PCB Designer Standard, CAM350, or Cadence software.Key ResponsibilitiesDevelop power module...

  • Senior Software Architect

    2 months ago

    Chengdu, Sichuan, China Epam Full time

    Senior Data Engineer Job DescriptionWe're seeking a highly skilled Senior Data Engineer to join our EPAM China Data & Analytics Team.As a senior member of the team, you'll contribute to constructing top-tier data solutions and applications vital for organizational decision-making.Key Responsibilities:Lead the design and implementation of MLOps platform on...

  • PSAS TME Supervisor

    4 weeks ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    TME Supervisor Job DescriptionThe TME Supervisor is a key role in our organization, responsible for creating a high-performance culture that motivates Training Matter Experts to demonstrate ownership, accountability, and coaching skills. This role is accountable for transmitting seller advocacy to New Learners, enabling a remarkable Selling Partners'...