Site Training Manager

2 months ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
Job Title: Site Training Manager

Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly skilled Site Training Manager to join our team. As a key member of our training department, you will be responsible for coordinating, executing, and implementing all learning programs used to train new hire and existing Seller Support Associates in Chengdu site.

Key Responsibilities:
  • Hire, manage, coach, assess, and develop the Chengdu Seller Support trainers and coordinate their work.
  • Implement learner performance goals, monitor, and evaluate against pre-set goals, implementing action plans to resolve performance barriers as needed.
  • Plan and coordinate all required Associate training by maximizing resources.
  • Train, assess, coach, and develop Auxiliary Trainers and coordinate their work.
  • Provide reports and statistics on Specialty- and Site-specific training performance against goals.
  • Partner with Chengdu Site Leadership to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives.
  • Team with Chengdu Site Leadership to drive Global Agent Development strategy, infrastructure, best practices, and continuous improvement.
  • Ensure complete, accurate, and timely data collection and communication by trainers.
  • Deliver training as needed - up to 20%.
  • Lead by example, modeling Amazon's leadership principles.
Basic Qualifications:
  • Three years successful experience as a people manager.
  • Skilled in assessing, mentoring, and coaching training skills.
  • High level of adaptability, flexibility, and effectiveness in handling multiple priorities simultaneously.
  • Exceptional communication skills: must be a poised, confident, and engaging presenter of a wide variety of topics in a range of settings, including delivering to large and remote audiences.
  • Excellent written skills: must be able to write a variety of documents, including proposals, reports, training course outlines and content, written tests/assessments, and other documents necessary for training department management.
  • Adult learning methodology expertise, including delivery, assessment, evaluation, and how to maximize the assimilation and retention level of the audience.
  • Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority.
  • Ability to collaborate with a range of business partners, including instructional designers, subject matter experts, and other business partners in strategic planning, training development & delivery, team expansion, management, and development.
  • Demonstrated knowledge of adult learning and training practices especially in technical support contexts.
  • Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
  • Fluent in English reading, writing, and speaking.
  • Bachelor degree in related field.
Preferred Qualifications:
  • Successful experience managing a team in a multinational organization.
  • Experience in a technical training role.
  • Experience in contact center management or training.
  • Learning/training certification a plus.

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