Customer Experience Ambassador

4 weeks ago


Shanghai, Shanghai, China Marriott International Full time

Job Summary

The Customer Experience Ambassador is responsible for delivering exceptional member experiences through personalized engagement and recognition. This role involves partnering with the Loyalty department team to ensure seamless communication and delivery of Elite benefits to valued members.

Key Responsibilities

  • Develop and maintain relationships with Elite members to understand their needs and preferences.
  • Collaborate with the Loyalty team to design and implement member engagement strategies.
  • Ensure timely and effective communication of Elite benefits and programs to members.
  • Monitor and analyze member feedback to identify areas for improvement.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of related work experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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