Hotel Lobby Ambassador

1 day ago


Shanghai, Shanghai, China Marriott International Full time

Job Summary

We are seeking a Hotel Lobby Ambassador to enhance the service experience for our hotel guests. This role involves engaging with guests to activate all outlet services within the lobby area, including Restaurant & Bar, Front Desk, Business Center, Lounge, and more.

Responsibilities:

  • Respond to guest requests for special arrangements or services, such as transportation, reservations, dry cleaning.
  • Assist guests with unique needs and follow up to ensure satisfaction.
  • Gather and provide local area knowledge to inform guests about the property and surrounding area amenities.
  • Contact relevant individuals or departments to resolve guest calls, requests, or problems.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least 1 year of related work experience.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture.

Salary Estimate

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.



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