IT Support Specialist for CAD/PLM Solutions
3 weeks ago
We are seeking an experienced IT support specialist to join our team at Bosch, where you will play a key role in providing exceptional end-user support for our CAD/PLM applications.
About the RoleThis exciting opportunity involves working closely with our global team to deliver first-class support for Teamcenter/NX, SolidEdge, and Inventor applications. As an IT support specialist, you will be responsible for resolving assigned tickets from 1st level support, addressing technical challenges, and contributing to the continuous improvement of our end-user support processes.
Responsibilities- Provide top-notch support for CAD/PLM applications, including Teamcenter/NX, SolidEdge, and Inventor.
- Resolve assigned tickets from 1st level support, covering various knowledge areas such as Teamcenter, CAD NX, SolidEdge, Inventor, interfaces to SAP, and workflows.
- Contribute to the continuous improvement of our end-user support processes by identifying and addressing recurring issues.
- Collaborate with the development team to identify and propose functional enhancements based on knowledge gained from 2nd level support.
- Participate in projects related to the continuous improvement of Teamcenter/NX application development, taking on defined project work packages such as application testing.
- Bachelor's degree or above in Computer Science, Engineering, or a comparable field.
- Minimum 2 years of experience in end-user support or coordination activities for large installations of CAD/PLM in the industry/automotive sector, preferably with experience in Teamcenter/CAD.
- Basic knowledge of NX, SolidEdge, and Inventor, with Plant Simulation being a plus.
- Able to develop a comprehensive understanding of business processes in Mechanical Engineering IT and end-user requirements.
- Enthusiasm for working in an international, agile team with direct engagement with multiple customers.
- Excellent communication skills, with the ability to communicate both in English and Chinese fluently. German is a plus.
We offer a competitive salary package, estimated to be around $80,000-$110,000 per annum, depending on location and experience. Additionally, we provide a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.
About UsBosch is a leading technology company that has been shaping the future of mobility, industrial automation, and consumer goods for over 130 years. We are proud to have a diverse and inclusive workplace culture, where everyone has the opportunity to contribute their ideas and expertise to drive innovation and success.
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