Account Director for Cloud Success Partnerships
1 month ago
Job Overview
We are seeking an experienced Account Director to lead our Customer Success team in cloud partnerships. As a key member of our organization, you will be responsible for driving growth and fostering long-term partnerships with our customers.
Responsibilities:
- Lead the CSAM team to develop and execute strategies for customer success, including account planning, consumption and delivery execution, and technical skilling.
- Act as a strong advocate for Unified customer success contract vs. customer support contract throughout daily customer engagement.
- Drive customer experience improvement and sustainable business growth through proactive service and value-add oriented role in account engagements.
- Cultivate transformational approaches in aligning growth goals, opportunities, and industry strategies enabling organizational and area portfolio and program planning excellence for the largest, most complex, strategic customers.
- Manage and coach CSAM IC members, provide regular on-job coaching, and foster a culture of inclusion and empowerment within the team.
Requirements:
- Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 8+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Strong business knowledge of mainstream cloud customer industries, e.g., gaming, short video, e-comm, retail, high-tech, auto, etc.
- Strong technical background and familiarity with mainstream internet technology stack, OSS, etc.
- Proven record and experience as a key role in the landing of large/complex cloud projects.
Benefits:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Salary: $150,000 - $200,000 per year, depending on experience.
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