Incident Management Specialist

1 week ago

Shanghai, Shanghai, China Atlas Copco Full time
Job Title: Incident Management Specialist

Atlas Copco is seeking a highly skilled Incident Management Specialist to join our team in Shanghai. As an Incident Management Specialist, you will play a critical role in ensuring the smooth operation of our products and services.

Key Responsibilities:
  • Provide timely and efficient support to customers experiencing quality or performance issues.
  • Identify and resolve root causes of incidents, and implement corrective actions to prevent future occurrences.
  • Develop and maintain incident management processes and procedures to ensure effective issue resolution.
  • Collaborate with cross-functional teams to ensure seamless incident resolution and minimize business impact.
  • Conduct root cause analysis and implement corrective actions to prevent future incidents.
  • Develop and maintain knowledge base articles and documentation to support incident resolution.
  • Participate in new product launches and provide support during pilot testing.
  • Collaborate with R&D and QA teams to ensure effective incident resolution and minimize business impact.
Requirements:
  • Bachelor's degree in engineering or a related field.
  • Relevant work experience in incident handling and management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluent in English.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global leader in the industry.

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