Customer Support Specialist

2 days ago

Shanghai, Shanghai, China Applied Materials Full time
Job Summary

We are seeking a highly skilled Customer Engineer II-DDP-C2 to join our team at Applied Materials. As a key member of our organization, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers, including troubleshooting and resolving issues related to our equipment and processes.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring optimal equipment performance and customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.
  • Stay up-to-date with the latest technologies and industry trends, applying this knowledge to drive innovation and improvement within our organization.
  • Contribute to the development and implementation of technical documentation, ensuring accuracy and clarity for customers and internal stakeholders.
  • Participate in training and development programs to enhance technical skills and knowledge, staying current with industry best practices.
  • Assume responsibility for complete customer satisfaction, ensuring excellent relations within assigned area.
Requirements
  • Associate's Degree in a relevant field, such as engineering or technology.
  • 4-7 years of experience in a technical support or customer service role, preferably in the manufacturing or equipment industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive relocation package, including assistance with housing and travel expenses.
  • A generous time-off policy, including vacation days and holidays.

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