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Customer Support Specialist

2 months ago

Shanghai, Shanghai, China Applied Materials Full time
Job Summary

We are seeking a highly skilled Customer Engineer II-DDP-C2 to join our team at Applied Materials. As a key member of our organization, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Perform routine maintenance and repairs on equipment to ensure optimal performance and minimize downtime.
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry developments and best practices.
  • Provide training and guidance to junior team members to ensure knowledge transfer and continuity.
  • Assist in the development and implementation of technical documentation and procedures.
Requirements
  • Bachelor's degree in a relevant field (e.g. engineering, technical field).
  • 4-7 years of experience in a technical support or maintenance role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.