Operational Supply Chain Specialist
2 weeks ago
Job Title: Operational Supply Chain Specialist
About the Role:
As an Operational Supply Chain Specialist at Kuehne+Nagel, you will play a key role in enabling our customers to optimize their supply chains through our order management + sea transportation management solutions.
Your Responsibilities:
- Develop + maintain expert knowledge of customers' business needs + our solutions offering.
- Build strong relationships with our customers + network through daily interaction.
- Maintain + improve all documents of allocated accounts such as standard operation procedures (SOP) + working instructions.
- Ensure awareness + full understanding of all customer related processes + deliverables by providing regular training to internal stakeholders.
- Establish + improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators + leading process measures.
- Identify performance gaps + collaborate with origin offices to perform preventative/corrective actions + escalate structural issues + risks related to systems/resources/facilities.
- Organize, prepare + conduct regular performance reviews.
- Co-create, document + deliver improvement initiatives based on the agreed supply chain value roadmap with customers.
About You:
- Strong project management skills + knowledge of ISC solutions, along with operational experience + relationships will be the key to your success.
- You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
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