Paid Service Account Manager, CN Amazon Business, Paid Team

2 weeks ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time
Paid Services Account Manager Job Description

We are seeking a results-driven individual to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces, while delivering exceptional customer satisfaction.

Key Responsibilities:
  • Provide primary post-sales general and/or technical support to third-party sellers.
  • Manage relationships with key accounts and develop strategies to maximize these relationships.
  • Responsible for monitoring and maintaining performance, and working with clients to improve performance.
  • Proactively monitor accounts to identify and address any issues that may impact revenue generation.
Planning and Analysis:
  • Conduct deep dive analysis on Seller business performance, define opportunities, and create actionable plans to achieve seller development goals.
  • Collect and feedback the Voice of the Seller to input into product development and process optimization.
  • Analyze category trends and summarize account management best practices and SOPs into the business development framework.
Leadership:
  • Become a thought leader in defining success criteria and understanding business needs of large Sellers in an ever-changing business environment.
  • Manage all aspects of the client relationship for the highest standard of seller experience.
Requirements:
  • 3+ years of sales or account management experience.
  • Bachelor's degree.
  • Strategic thinking and analytical skills to solve problems.
  • Ability to prioritize work in a complex, fast-paced environment.
  • Data-driven, results-focused, and strong business sense.

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