Guest Services Coordinator

1 month ago


Ningbo, Zhejiang, China AirAsia Full time
Job Title: Guest Services Assistant

Job Summary:
We are seeking a highly motivated and detail-oriented Guest Services Assistant to join our team at AirAsia. As a Guest Services Assistant, you will be responsible for ensuring the smooth operation of our ground handling activities, providing exceptional customer service, and maintaining the highest standards of safety and efficiency.

Key Responsibilities:
1. Supervise and perform ground handling activities, including passenger check-in, baggage handling, and departure gate processes.
2. Monitor and ensure compliance with our Standard Operating Procedures (SOP) and meet the requirements of our airline partners.
3. Assist in the supervision of ramp operations, including aircraft movement, cargo handling, and fueling.
4. Ensure the timely and accurate completion of post-flight operations, including banking and daily service reports.
5. Provide timely and accurate monthly station reports to management.
6. Assist the station manager in achieving daily and monthly tasks and objectives.
7. Complete other job assignments as directed by the GSO level above, including the station manager.

Requirements:
1. College degree or above.
2. Proficiency in Microsoft Office or Google Suite.
3. Ability to work under shift and adapt to changing situations.
4. Good English speaking, writing, and listening skills.
5. Foreign airlines operation experience is a plus.
6. Good interpersonal and teamwork skills, with a strong commitment to management and work assignments.
7. Good communication skills and learning ability.
8. Ability to work under pressure and long hours.
9. Honesty, faithfulness, reliability, and uprightness.
10. Healthy and capable of handling operations related to aircraft and apron.

About Us:
We are an equal opportunity employer and value diversity in our workplace. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

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