Airport Operations Coordinator

2 weeks ago


Ningbo, Zhejiang, China AirAsia Full time
Job Title: Guest Services Assistant Job Summary: We are seeking a highly motivated and organized Guest Services Assistant to join our team at AirAsia. As a key member of our airport operations team, you will be responsible for ensuring the smooth execution of ground handling activities, providing exceptional customer service, and maintaining the highest standards of safety and efficiency. Key Responsibilities: 1. Supervise and coordinate ground handling activities, including passenger check-in, baggage handling, and ramp operations. 2. Ensure compliance with AirAsia's Standard Operating Procedures (SOPs) and regulatory requirements. 3. Provide timely and accurate reports on station performance, including safety and operational metrics. 4. Collaborate with station managers and other airport operations teams to achieve daily and monthly targets. 5. Assist in the development and implementation of process improvements to enhance operational efficiency and customer satisfaction. Requirements: 1. College degree or above in a relevant field. 2. Proficiency in Microsoft Office or Google Suite. 3. Excellent communication and interpersonal skills. 4. Ability to work under pressure and adapt to changing situations. 5. Strong analytical and problem-solving skills. 6. Familiarity with airline operations and regulatory requirements. 7. Ability to work in a fast-paced environment and prioritize multiple tasks. 8. Strong teamwork and collaboration skills. 9. Ability to maintain confidentiality and handle sensitive information. 10. Willingness to learn and take on new challenges. What We Offer: At AirAsia, we value diversity and inclusion. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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