Operations Manager

4 weeks ago


Ningbo, Zhejiang, China OIA Global Full time

Key Responsibilities:

As an Operations Executive at OIA Global, you will be responsible for ensuring the smooth execution of shipments from start to finish. This includes following standard operating procedures, coordinating with ocean carriers, and providing accurate and timely information to clients and vendors.

Key Tasks:

1. Follow standard operating procedures to ensure efficient and effective shipment execution.
2. Coordinate with ocean carriers to book and arrange shipments.
3. Provide timely and accurate information to clients and vendors regarding shipment status and milestones.
4. Maintain close liaison with booking agents and carriers to ensure seamless shipment execution.
5. Key in shipment information into the CW system and update information/milestones in a timely and accurate manner.
6. Provide excellent customer service and deliver effective solutions to clients and vendors.
7. Submit accurate SI/AMS/ACI/ISF information via email or CW system.
8. Research and resolve operational problems immediately.
9. Prepare and issue bills of lading according to customer requirements.
10. Ensure timely and accurate revenue billing, cost booking/verification, and PS chasing as per company policy.
11. Confirm on-board with shipping lines and track shipments until they arrive at the port of destination.
12. Distribute pre-alerts and required documents to appropriate parties and upload in CW in a timely manner.
13. Prepare all relevant documents and close files on time once all procedures are completed.
14. Perform other duties as assigned to the position.



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