Senior Operations Manager

4 weeks ago


Ningbo, Zhejiang, China Hyatt Corporation Full time

Outlet Manager - Tea House & Red

Park Hyatt

Key Responsibilities

1. Align Food and Beverage activities with Corporate Strategy and implement Hotel Actions as necessary.

2. Oversee preparation and update of Departmental Operations Manuals.

3. Conduct regular divisional communications meetings and ensure effective departmental briefings.

4. Ensure employees deliver the brand promise and provide exceptional guest service.

5. Provide excellent service to internal customers in other departments.

6. Handle guest and internal customer complaints and inquiries in a courteous and efficient manner.

7. Maintain positive guest and colleague interactions with good working relationships.

8. Establish a rapport with guests and maintain good customer relationships.



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