Assistant Manager

4 weeks ago


Ningbo, Zhejiang, China Hyatt Corporation Full time

Job Summary

As an Assistant Manager at the Park Hyatt Ningbo, you will play a key role in ensuring the smooth operation of our Red/Tea House outlet. Your primary responsibility will be to assist the Outlet Manager in achieving the outlet's revenue targets while delivering exceptional guest service.

Key Responsibilities

  1. Assist in the preparation and implementation of departmental operations manuals.
  2. Conduct regular divisional communications meetings to ensure effective departmental briefings and meetings.
  3. Ensure all employees deliver the brand promise and provide exceptional guest service at all times.
  4. Handle guest and internal customer complaints and inquiries in a courteous and efficient manner.
  5. Establish and maintain good customer relationships with customers.
  6. Verify that guests in the outlet are receiving the best possible service.
  7. Maximise employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling.
  8. Focus on improving productivity levels and prudently manage utility/payroll costs.
  9. Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
  10. Manage costs proactively based on key performance indicators.

Requirements

To be successful in this role, you will need to have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to maintain good customer relationships and ensure that all employees deliver the brand promise.



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