Outlet Manager

2 months ago


Ningbo, Zhejiang, China Hyatt Corporation Full time

Job Summary

We are seeking a highly skilled and experienced Outlet Manager to join our team at the Park Hyatt Ningbo. As a key member of our Food and Beverage team, you will be responsible for ensuring that our operations are aligned with our corporate strategy and that our hotel actions are implemented effectively.

Key Responsibilities

  1. Assist in the development and implementation of departmental operations manuals.
  2. Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective.
  3. Ensure that all employees deliver exceptional guest service and provide excellent service to internal customers.
  4. Handle guest and internal customer complaints and inquiries in a courteous and efficient manner.
  5. Maintain positive guest and colleague interactions with good working relationships.

Requirements

To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of our brand promise and be able to deliver exceptional guest service.


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