Current jobs related to Assistant Manager, Customer Service, Solutions North China - Ningbo, Zhejiang - DSV

  • Customer Service Solutions Manager

    1 month ago

    Ningbo, Zhejiang, China DSV Full time

    Job Overview:The Customer Service Solutions Manager will be responsible for supporting the sales department in achieving their annual budget targets. This role involves smooth communication with client representatives from various regions to ensure customer satisfaction.Key Responsibilities:Develop Standard Operating Procedures (SOP) regarding order flow and...

  • Customer Service Solutions Manager

    2 months ago

    Ningbo, Zhejiang, China DSV Full time

    Job Summary:We are seeking a highly skilled Customer Service Solutions Manager to join our team at DSV. The successful candidate will be responsible for supporting sales departments to achieve annual department budgets, ensuring customer satisfaction, and developing SOPs regarding order flow and documentation.Key Responsibilities:Support sales departments to...

  • Senior Customer Service Manager, Logistics Solutions Expert

    4 weeks ago

    Ningbo, Zhejiang, China DSV Full time

    Job OverviewAs a Senior Customer Service Manager at DSV, you will play a critical role in driving sales department success and ensuring customer satisfaction. With your expertise in logistics solutions, you will be responsible for developing and implementing SOPs based on Ningbo EPZ regulations and client requirements.About the RoleKey responsibilities...

  • North America Regulatory Compliance Specialist

    1 month ago

    Ningbo, Zhejiang, China TÜV Rheinland Full time

    Job Title: North America Regulatory Compliance SpecialistAt TÜV Rheinland, we are seeking a highly skilled North America Regulatory Compliance Specialist to join our team. Key Responsibilities:Support the promotion of TÜV Rheinland certification business in North America, including visiting clients to promote our services and maintaining relationships with...

  • Senior Electrical Engineer for North America Certification

    4 weeks ago

    Ningbo, Zhejiang, China TÜV Rheinland Full time

    OverviewTüV Rheinland is a leading provider of testing and certification services, and we are seeking a highly skilled Senior Electrical Engineer to join our team in North America.

  • Front Office Assistant Manager

    4 weeks ago

    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryThis role is an exciting opportunity to develop your career in hospitality management with the esteemed Hyatt Corporation.We are seeking a highly motivated and experienced Front Office Assistant Manager to join our team at the Park Hyatt Ningbo, China.The successful candidate will have a strong background in hotel operations and be well-versed in...

  • Assistant Hotel Manager

    1 month ago

    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryThe Assistant Hotel Manager - Seafood House is responsible for assisting to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy.Main ResponsibilitiesAssist to prepare and update Departmental Operations Manuals as appropriate.Conduct regular divisional communications meetings and ensure that departmental...

  • Project Coordinator

    1 month ago

    Ningbo, Zhejiang, China TÜV Rheinland Full time

    Job Summary:The Project Coordinator will be responsible for handling customer enquiries, creating test plans, and managing projects to ensure timely completion and high quality results.Key Responsibilities:Handling customer enquiries and responding to quotes in a timely and professional manner.Creating and managing test plans to ensure that all projects are...

  • Customer Service Ambassador for Mapletree Properties

    4 weeks ago

    Ningbo, Zhejiang, China Mapletree Full time

    Job SummaryThis role is part of the Customer Service team at Mapletree, responsible for enhancing shoppers' experiences through excellent customer service at assigned properties.About the RoleDeliver exceptional mall concierge services to ensure a positive experience for all shoppers.Provide prompt and accurate responses to shopper queries, ensuring timely...

  • Customer Support Specialist

    1 month ago

    Ningbo, Zhejiang, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    About This RoleAs a key member of our field service team, you will be responsible for ensuring our customers receive the highest level of technical support. This includes evaluating and diagnosing technical equipment problems, repairing and updating equipment at customer facilities, and providing expert technical guidance and assistance to Installation...

  • Teller NGB NHY Sub-branch China

    2 months ago

    Ningbo, Zhejiang, China HSBC Full time

    Job Title: Teller NGB NHY Sub-branch ChinaWe are seeking an experienced professional to join our team in a key role that requires strong customer service skills and a passion for delivering exceptional service to our customers.Key Responsibilities:Provide high-quality service to customersCommunicate effectively to meet various customer needsAssist in...

  • Warehouse Assistant

    4 weeks ago

    Ningbo, Zhejiang, China Abercrombie and Fitch Stores Full time

    About the RoleWe are seeking a motivated and detail-oriented Warehouse Assistant to join our team at Abercrombie & Fitch Stores in Tianyi Square. As a key member of our stockroom team, you will play a critical role in maintaining merchandise flow, ensuring accurate inventory management, and upholding store presentation standards.As a Warehouse Assistant, you...

  • Field Service Technician

    4 weeks ago

    Ningbo, Zhejiang, China Carrier Full time

    Job Description:We are seeking a Field Service Technician to join our team in Ningbo. This is a unique opportunity to work on-site maintenance and troubleshooting in the region.About the Role:This is an exciting opportunity for a skilled technician to contribute to our growing operations in China. You will be responsible for providing top-notch maintenance...

  • Senior Automation Project Lead

    4 weeks ago

    Ningbo, Zhejiang, China PIA Automation Holding GmbH Full time

    At PIA Automation Holding GmbH, we are committed to providing innovative and sophisticated automation solutions for our clients. As a Senior Automation Project Lead in our China office, you will play a key role in driving the success of our projects.About the RoleWe are seeking an experienced project lead with a strong background in automation engineering...

  • Front Office Operations Manager

    4 weeks ago

    Ningbo, Zhejiang, China Hyatt Corporation Full time

    About the Opportunity We are seeking a talented and experienced Front Office Operations Manager to join our team at Alila Wuzhen in Jiaxing, China. This is an exciting opportunity for a dynamic individual to take on a key leadership role in our Front Desk operations and contribute to the success of our hotel. Key Responsibilities: Assist with the efficient...

  • Airport Services Specialist

    1 month ago

    Ningbo, Zhejiang, China AirAsia Full time

    Key Responsibilities:As an Airport Services Specialist at AirAsia, you will be responsible for ensuring all ground handling activities strictly comply with our Standard Operating Procedures (SOP) and meet the requirements. This includes supervising and performing passenger movement processes, such as pre-check-in, check-in, baggage reconciliation, departure...

  • Service Delivery Manager

    1 month ago

    Ningbo, Zhejiang, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Service Manager at Shangri-La.The ideal candidate will have a proven track record of delivering exceptional service in a luxury restaurant or international chain hotel environment.Strong organizational skills and ability to multitaskMinimum 3 years of experience in a similar...

  • Operations Manager

    4 weeks ago

    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Operations Manager - Tea House & RedWe are seeking an experienced Operations Manager to join our team at the Park Hyatt Ningbo in China. This is a full-time position that reports directly to the hotel's leadership.About UsPark Hyatt Ningbo is a 5-star hotel located in the heart of Ningbo, offering luxurious accommodations and exceptional service to our...

  • Entry Level Management Role

    1 month ago

    Ningbo, Zhejiang, China Hyatt Corporation Full time

    {"_html":"Job SummaryAs a key member of the Park Hyatt Ningbo team, this role plays a critical part in ensuring the Food and Beverage activities align with the hotel's corporate strategy.Key ResponsibilitiesAssist in preparing and updating departmental operations manuals as needed.Conduct regular divisional communications meetings and ensure effective...

  • Senior Key Account Manager

    4 weeks ago

    Ningbo, Zhejiang, China Straumann Group Full time

    About Straumann GroupWe are a leading company in the dental industry, providing innovative solutions for oral health. Our mission is to improve patients' lives by delivering high-quality products and services.

Assistant Manager, Customer Service, Solutions North China

2 months ago

Ningbo, Zhejiang, China DSV Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant Manager to join our Customer Service Solutions team in North China. As a key member of our team, you will be responsible for supporting sales department to achieve annual department budget, ensuring customer satisfaction, and developing SOP regarding order flow and documentation based on Ningbo EPZ regulations and client requirements.

Key Responsibilities:

  • Support sales department to achieve annual department budget
  • Smooth communication with client representatives in various regions
  • Ensure customer's satisfaction
  • Develop SOP regarding order flow and documentation based on Ningbo EPZ regulations and client requirements
  • Mapping out related KPI to tracking performance accordingly
  • Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions
  • Co-operate and negotiate with service providers to ensure service quality and reasonable rates;
  • Cost control in line with project overall target
  • Involved A/R and A/P issue to ensure health FIN condition
  • Team management such as job allocation, set objectives, motivate team members
  • Monitor team performance and improvement solution if needed
  • Continuous improvement task taker to maintain high level services to dedicated client
  • Enough training on subordinates and other cross functional colleagues if need

Requirements:

  • Communication L4; Strong communication skill, service etiquette and real;
  • Customer Service L4; Strongly sales oriented with excellent service etiquette;
  • Team Work L4; Cooperative, and real team player with broad business insight;
  • People Management L4; Self disciplined and good time management;
  • Problem Solving L4; Strong analytical skills and be solution provider;
  • Result Orientation L4; Can use resources to achieve goals and objectives within timeline;
  • Knowledge & Skills Strong operational and warehouse management skills/strong interpersonal and leadership skills:
  • Know-how of international forwarding;
  • Skillful communication with internal and external
  • Good spoken & written English
  • Skills in MS-Office software
  • Education & Training University degree or above
  • Experience 7+ year work experiences in same industry with warehouse management function, background for global 3PL/forwarder will be preferred;
  • Personal Characteristics Accountable and responsible, Positive attitude under high pressure, patience

About DSV:

DSV is a global transport and logistics company with 56,000 employees in over 80 countries. We are dedicated to providing the best possible service and creating great customer experiences. If you have drive and talent and are ready to take responsibility, we give you the opportunity to develop your potential and accelerate your career.

Learn more at www.dsv.com and www.dsv.com/career.