Account Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Account Manager to join our team at DSV. The successful candidate will be responsible for maintaining and developing cooperation with assigned House Accounts in Shanghai Commercial Support to retain and maximize profitability.
Key Responsibilities:
- Secure existing business by assuring reliability and increasing customer satisfaction.
- Be able to increase share of wallet with existing customers and maintain existing business within House Accounts' portfolio to achieve CM1 target.
- Create awareness of DSV within the customer's organization and build solid business relationships with key stakeholders.
- Drive process excellence across departments to meet client requirements.
- Be responsible for generating and updating SOP & IOP to align customer expectations.
- Prepare and conduct periodical review meetings with House Accounts to understand customer requirements.
- Work closely with DSV's network and supporting teams to ensure delivering high-quality services and engage other internal departments to improve clients' overall supply chain performance.
- Monitor whole WQ process with Ops to solve all kinds of WQ issues within deadline.
Requirements:
- Strong service mind and business acumen.
- Ability to improve AR, commercial-related decisions, contract terms' negotiation, credit application/extension, and high data quality in CRM tools.
About DSV:
DSV is a global transport and logistics company dedicated to providing high-quality services to our customers.
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