Digital Business Services Manager
2 months ago
Digital Business Services Manager
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.
Key Responsibilities:
1. Manage application support operations, resiliency, and availability, including monitoring system health and performance of IT systems.
2. Set up and maintain software environments and toolchains for development, staging, and production, implementing and maintaining security controls in the environment to protect our infrastructure, applications, and data.
3. Perform vulnerability assessments and security scans regularly to identify and prioritize vulnerabilities and security weaknesses, collaborating with development and operations teams to remediate vulnerabilities and security issues in a timely manner.
4. Collaborate with technology and security teams to define and enforce security policies, standards, and procedures in our environment, participating in incident response activities and contributing to the development of incident response plans and playbooks.
5. Work on multiple application monitoring tools like AppDynamics or Splunk, and contain automation-related tasks and deployment, requiring knowledge of Python, Jenkins, Ansible, and other automation-related skills.
Requirements:
a) Bachelor or above degree in computer science, IT, or a related discipline, with equivalent experience in software engineering discipline.
b) 7 years or above on system/application development and support working experience.
c) Solid technical skills in Linux, AliCloud, and Oracle platforms.
d) Proven technical experience on shell scripts, Kubernetes, Kafka, API, Java, Python, automation would be a strong advantage.
e) Familiarity with Agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc., and monitoring tools like AppDynamics, Splunk.
f) Familiar to production support processes like Change, Incident, and Problem management processes.
g) Capable of working under pressure and effectively managing priorities to meet tight timelines.
h) Experience in using JIRA/Confluence to manage and work with stakeholders would be an advantage.
i) Experience in collaborating with global teams of different time zones.
j) Experiences in leading and coaching less-experienced team members would be an added advantage.
k) Excellent written and spoken communication skills in English; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
l) Understanding of recent technologies such as AI, LLM, Web3 would be an advantage.
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