Customer Service Process Specialist
2 months ago
At Mercedes-Benz, we are seeking a highly skilled Customer Service Process Specialist to join our team. As a key member of our Customer Service team, you will be responsible for implementing and supporting customer service processes, analyzing data, and providing coaching and support to dealerships.
Key Responsibilities:- Implement and support customer service processes, including parts data analysis and reporting.
- Provide coaching and support to dealerships on parts management and customer service best practices.
- Update and maintain all parts business data reports.
- Coordinate central CS marketing aligned events, including communication and Q&A with dealers, feedback, and reporting to the central team.
- Prepare the Region North CS budget plan, various reports to the central and region, CS quarterly newsletters, and conference presentations.
- Plan, organize, execute, and document Regional dealer conference CS sessions.
- University degree preferred.
- Good command of written and verbal English.
- Background in the automotive/IT industry (preferably) with retail experiences, excellent oral and written skills, and sound problem-solving abilities.
- Knowledge of retail/wholesale operations, automotive After-Sales Dealer Management Systems, and coaching and communications skills.
- Flexible working hours.
- Hybrid work arrangement.
- Health and wellness programs.
- Employee events.
- Employee discounts.
- Barrier-free workplace.
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Customer Service Process Specialist
4 weeks ago
Beijing, Beijing, China Mercedes-Benz Full timeJob Title: Customer Service Process SpecialistAt Mercedes-Benz, we are seeking a highly skilled Customer Service Process Specialist to join our team. As a key member of our Customer Service department, you will be responsible for implementing and supporting CS-related processes, analyzing data, and providing coaching and support to dealerships.Key...
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Customer Service Process Specialist
3 weeks ago
Beijing, Beijing, China Mercedes-Benz Full timeJob Title: Customer Service Process SpecialistAt Mercedes-Benz, we are seeking a highly skilled Customer Service Process Specialist to join our team. As a key member of our Customer Service department, you will be responsible for implementing and supporting CS-related processes, analyzing data, and providing coaching and support to dealerships.Key...
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Customer Service Process Specialist
1 month ago
Beijing, Beijing, China Mercedes-Benz Full timeJob Title: Customer Service Process SpecialistMercedes-Benz is seeking a highly skilled Customer Service Process Specialist to join our team in Beijing. As a key member of our Customer Service team, you will be responsible for providing support to District Managers on CS related processes implementation and parts data analysis.Key Responsibilities:Provide...
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Customer Service Specialist
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Customer Service Process Specialist
2 weeks ago
Beijing, Beijing, China Mercedes-Benz Full timeJob DescriptionAs a key member of the Mercedes-Benz team, you will play a crucial role in supporting the implementation of customer service processes and analyzing parts data. Your primary responsibilities will include:Main TasksProviding coaching and support to dealerships on parts management and customer service processes.Updating all parts business data...
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Customer Service Specialist
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Customer Service Representative
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Customer Service Representative
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Beijing, Beijing, China DSV Full timeJob Type: Full-timeJob Title: Customer Service SpecialistCompany: DSV – Global transport and logisticsLocation: North Central ChinaJob Summary:We are seeking a skilled Customer Service Specialist to join our team in North Central China. As a key member of our customer service team, you will be responsible for providing exceptional customer service and...
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Customer Service Representative
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Beijing, Beijing, China DSV Full timeJob Type: Full-timeAs a Customer Service Specialist with DSV, you will be responsible for providing exceptional customer service to our clients in the Transportation Solutions North Central China region.About DSV: DSV is a global transport and logistics company that offers a wide range of services to meet the needs of our clients.
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Customer Service Representative
1 month ago
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Customer Service Process Specialist
2 days ago
Beijing, Beijing, China Mercedes-Benz Full timeJob DescriptionAs a key member of the Mercedes-Benz team, you will be responsible for providing support to District Managers on CS related processes implementation and parts data analysis. This role involves coaching and supporting dealerships on parts management, as well as updating all parts business data reports.Key ResponsibilitiesInitiate and lead...
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Beijing, Beijing, China AIA Full timeAbout AIAAt AIA, we are committed to fostering a healthier and more sustainable future for all individuals.Position OverviewThis role is pivotal in delivering exceptional services to our clientele, focusing on various aspects such as sales, promotional activities, billing inquiries, service requests, feedback, and grievances.Key ResponsibilitiesDeliver...
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Customer Service Specialist
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Beijing, Beijing, China AIA Full timeAbout AIAAt AIA, we are committed to fostering a healthier and more sustainable future for all individuals.Position OverviewThis role is pivotal in delivering exceptional service to our clientele, focusing on various aspects such as sales, promotional activities, billing inquiries, service requests, feedback, and resolutions to complaints.Key...
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Customer Service Specialist
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Beijing, Beijing, China AIA Full timeAbout AIAAt AIA, we are dedicated to fostering a healthier and more sustainable future for all. Position OverviewThe role entails delivering exceptional service to clients in various aspects such as sales, promotional activities, billing inquiries, service requests, feedback, and issue resolution.Key ResponsibilitiesOffer comprehensive product and service...
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Beijing, Beijing, China HSBC Full timeWe are currently in search of a skilled professional to enhance our customer service operations. Key Responsibilities: · This position primarily involves managing incoming customer inquiries via the PINB Customer Service Hotline and handling emails directed to the PINB customer service mailbox. Additionally, it includes making outbound calls for...