Customer Service Process Specialist
2 weeks ago
As a key member of the Mercedes-Benz team, you will be responsible for providing support to District Managers on CS related processes implementation and parts data analysis. This role involves coaching and supporting dealerships on parts management, as well as updating all parts business data reports.
Key Responsibilities- Initiate and lead Region North CS marketing projects, including project planning, execution, communication, and delivery to dealers.
- Manage CS marketing operation issues, interpret regulations and requirements, provide guidance on CS marketing materials, and communicate CS marketing activities.
- Coordinate central CS marketing aligned events, including communication and Q&A to dealers, feedback, and reports to the central team.
- Prepare the Region North CS budget plan, various reports to the central and region, CS quarterly newsletters, and conference presentations.
- Plan, organize, execute, and document Regional dealer conference CS sessions.
- Generate daily, monthly, and weekly parts reports, as well as CS business 5 ratios reports.
- Produce CS retention rate monthly reports, dealers' CS business dashboards, and assist with annual target achievement.
- Generate CS business management reports and other CS related reports as needed.
- University degree preferred.
- Good command of written and verbal English.
- Background in the automotive or IT industry with retail experience, excellent oral and written skills, and sound problem-solving abilities.
- Knowledge of retail/wholesale operations, automotive After-Sales Dealer Management Systems, and coaching and communication skills.
- Flexible working hours and hybrid work options.
- Employee events and mobility offers.
- Health measures and employee discounts.
- Barrier-free accessibility and good work-life balance.
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Customer Service Specialist
4 weeks ago
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Customer Service Process Specialist
4 weeks ago
Beijing, Beijing, China Mercedes-Benz Full timeJob DescriptionAs a key member of the Mercedes-Benz team, you will play a crucial role in supporting the implementation of customer service processes and analyzing parts data. Your primary responsibilities will include:Main TasksProviding coaching and support to dealerships on parts management and customer service processes.Updating all parts business data...
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Customer Service Specialist
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Customer Service Representative I
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Beijing, Beijing, China Bruker Full timeOverviewAs a Service Quality and Business Development Specialist at Bruker, you will play a pivotal role in driving business growth while ensuring exceptional customer experiences. This position involves proactive actions and marketing events to support service teams in achieving targets.ResponsibilitiesMonitor and inspect routine service processes to...
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Beijing, Beijing, China Pinkerton Full timeJob Responsibilities:The Customer Service Representative I, assigned to one of Pinkerton's global clients, provides direct support to internal and external customers through various communication channels. Key responsibilities include managing access control requests, facilitating effective communication with stakeholders, and assisting in inter-business...
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Service Quality and Business Development Specialist
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Customer Service Representative
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Beijing, Beijing, China PEOPLECERT Full timeWe are looking for a highly skilled and dedicated Customer Service Representative to join our team at PeopleCert.The successful candidate will be responsible for delivering exceptional customer service and support to our clients across the globe, ensuring their queries are handled efficiently and effectively.Job Description:We offer a dynamic and challenging...
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Business Process Transformation Specialist
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Beijing, Beijing, China SAP Full timeDrive Innovation and Growth with SAPAs a Business Process Transformation Specialist at SAP, you will play a key role in helping our clients enhance their hybrid solution development and operational capabilities.Key Responsibilities:Collaborate with SAP clients to provide strategic guidance on modern methodologies, processes, and tools.Deliver...
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Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. - C46 Full timeAbout Amazon Connect Technology Services (Beijing) Co., Ltd. - C46Amazon Connect Technology Services (Beijing) Co., Ltd. - C46 is a leading provider of cloud-based services, and we are seeking a highly skilled GenAI GTM Specialist to join our team.Job DescriptionWe are looking for a talented GenAI GTM Specialist to play a key role in driving business growth...