Service Quality and Business Development Specialist

1 month ago


Beijing, Beijing, China Bruker Full time
About Bruker

Bruker is a leading provider of innovative solutions for various industries. Our company values excellence and innovation, and we are committed to delivering exceptional products and services.

Job Overview

We are seeking an experienced Service Quality and Business Development Specialist to join our team. This role will be responsible for monitoring service quality, expanding customer portal usage, managing internal and external digital platforms, and providing feedback to improve service efficiency.

Key Responsibilities:
  • Monitor service processes and identify areas for improvement.
  • Take ownership of aftermarket marketing customers' issues and ensure high levels of customer satisfaction.
  • Manage internal and external digital platforms to generate leads and collect feedback.
  • Collect customers' requirements and develop aftermarket tools.
  • Operate social media platforms to engage with customers.
  • Monitor parts inventory and returns.
  • Provide feedback and suggestions to enhance service quality and efficiency.
Requirements
  • A Bachelor's Degree in Business Administration or related field is required.
  • 2-4 years of experience in marketing, business development, logistical coordination, or service/customer support is highly desirable.
  • Strong communication skills and proficiency in verbal and written English are essential.
  • Working knowledge of Microsoft Excel is required, and experience with SAP, CRM, and SFDC is a plus.
Salary Range

The estimated salary for this position is between $80,000 and $110,000 per year, depending on location and experience.



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