Service Quality and Business Development Specialist
6 hours ago
Bruker is a leading provider of innovative solutions for various industries. Our company values excellence and innovation, and we are committed to delivering exceptional products and services.
Job OverviewWe are seeking an experienced Service Quality and Business Development Specialist to join our team. This role will be responsible for monitoring service quality, expanding customer portal usage, managing internal and external digital platforms, and providing feedback to improve service efficiency.
Key Responsibilities:- Monitor service processes and identify areas for improvement.
- Take ownership of aftermarket marketing customers' issues and ensure high levels of customer satisfaction.
- Manage internal and external digital platforms to generate leads and collect feedback.
- Collect customers' requirements and develop aftermarket tools.
- Operate social media platforms to engage with customers.
- Monitor parts inventory and returns.
- Provide feedback and suggestions to enhance service quality and efficiency.
- A Bachelor's Degree in Business Administration or related field is required.
- 2-4 years of experience in marketing, business development, logistical coordination, or service/customer support is highly desirable.
- Strong communication skills and proficiency in verbal and written English are essential.
- Working knowledge of Microsoft Excel is required, and experience with SAP, CRM, and SFDC is a plus.
The estimated salary for this position is between $80,000 and $110,000 per year, depending on location and experience.
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Beijing, Beijing, China Bruker Full timeOverviewWe are seeking a highly motivated Service Quality and Business Development Specialist to join our team at Bruker. In this role, you will be responsible for driving business growth and improving service quality through proactive actions and marketing events.ResponsibilitiesMonitor and inspect service processes to ensure high-quality standards.Take...
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Beijing, Beijing, China Bruker Full timeJob SummaryWe are seeking a highly motivated and experienced Service Quality and Business Development Specialist to join our team at Bruker. The successful candidate will be responsible for supporting our service team to achieve targets through proactive actions and marketing events.Key ResponsibilitiesMonitor and inspect service quality processes to ensure...
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Beijing, Beijing, China Bruker Full timeOverviewAs a Service Quality and Business Development Specialist at Bruker, you will play a pivotal role in driving business growth while ensuring exceptional customer experiences. This position involves proactive actions and marketing events to support service teams in achieving targets.ResponsibilitiesMonitor and inspect routine service processes to...
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