Customer Service Process Specialist

1 week ago


Beijing, Beijing, China Mercedes-Benz Full time
Job Title: Customer Service Process Specialist

At Mercedes-Benz, we are seeking a highly skilled Customer Service Process Specialist to join our team. As a key member of our Customer Service department, you will be responsible for implementing and supporting CS-related processes, analyzing data, and providing coaching and support to dealerships.

Key Responsibilities:
  • Implement and support CS-related processes, including project planning, execution, and communication.
  • Analyze data to identify trends and areas for improvement.
  • Provide coaching and support to dealerships on parts management and CS marketing operations.
  • Prepare and present reports to the central and regional teams.
  • Coordinate central CS marketing aligned events and manage dealer communication.
Requirements:
  • University degree preferred.
  • Good command of written and verbal English.
  • Background in the automotive/IT industry with retail experience.
  • Excellent oral and written skills, with sound problem-solving abilities.
What We Offer:
  • Flexible working hours.
  • Hybrid work arrangement.
  • Health and wellness programs.
  • Employee events.
  • Barriers-free work environment.


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