Senior Client Solutions Manager

3 weeks ago

Shanghai, Shanghai, China GLG Full time

GLG is seeking a seasoned professional to lead our Private Equities, Client Solutions team in Shanghai. The ideal candidate will have a strong track record of business growth and a proven ability to manage and motivate a team of client service professionals.

Key Responsibilities:

  • Develop and implement a business plan to achieve commercial targets in collaboration with our Leadership team, Sales team, and other GLG stakeholders.
  • Track team performance and create plans to accelerate growth and revenue in the short and long term.
  • Take ownership of a book of clients in the financial service space and deliver consistently high-class client service.
  • Ensure best-in-class client service practices are upheld through close coaching of team members and support direct reports in their professional development plans.
  • Facilitate high-value engagements between GLG experts and our clients while maintaining industry-leading standards in Compliance.
  • Support the Sales team in growing GLG client relationships in Greater China, including new clients and senior stakeholders.
  • Work closely with the GLG Network Development team to develop relationships with GLG's most respected thought leaders and business professionals.
  • Stay up-to-date on private capital news and events to translate into content for clients in collaboration with Sales.

Requirements:

  • 8+ years of experience in consulting, banking, information services, market research, or other professional services or start-up environment.
  • Bachelor's degree or higher.
  • Strong go-getter attitude and track record of business growth turnaround.
  • Proven ability to manage and motivate a team of client service professionals both strategically and tactfully.
  • Successful track record of working in a fast-paced, client-service environment with a passion for problem-solving and a consistent client-centric mindset.
  • Demonstrated commercial acumen and interest in Sales, negotiation, or networking with high-end professionals; and/or Business development, corporate development, product development, Product and project management.
  • Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
  • Outstanding communication skills and willingness to engage senior professionals as a knowledge and research partner.

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