Retail Performance Analyst
2 months ago
Job Summary:
We are seeking an experienced Retail Performance Analyst to join our team at Mercedes-Benz Sales Service Co., Ltd. in Beijing. As a key member of our Regional Management Customer Services team, you will be responsible for analyzing and steering dealer performance, as well as supporting internal communication and project management.
Main Responsibilities:
Dealer Performance Analysis and Steering:- Conduct service performance evaluation in accordance with KPI analysis and performance report preparation for management.
- Dealer service performance report.
Dealer Target Simulation and Allocation:- Simulate and allocate annual parts sales targets based on dealer performance.
- Conduct dealer target sign off and confirm process.
Dealer Competence Improvement and Workshop:- Based on dealer feedback, work cross-team to provide dealer coaching program design, implementation, and tracking.
- Organize cross-function project/workshop such as Annual Dealer Conference.
Business and Project Coordination:- Implement cross-function (such as sales & ND) project to improve dealer performance such as Dealer Standard and Risk Dealer management and training.
Reporting and Team Coordination:- Department/team report preparation for management.
- Promote Van team internal communication and cooperation, such as team meeting organization and internal report consolidation.
- Ad-hoc coordination work.
Requirements:
We are looking for a highly motivated and experienced professional with a minimum of 5 years of experience in an automotive business environment, both retail and wholesale, with particular responsibilities for wholesales/retail steering and dealer management.
- Good strategic thinking and personnel management skills as well as good communication, presentation, computer, and customer relations skills.
- Dealer management, data analysis, reporting experience (specific knowledge of Automobile dealer analysis is a plus).
- Knowledge of After-Sales parts/service business.
- Well-organized and logical thinker, and attention to details, good at concept development.
- Strong analytical and logical thinking skills.
- Excellent communication skills (oral and written) in Chinese and English.
- Innovative thinking with experience of digital transformation and data-driven retail.
- Positive, proactive, self-motivated attitude coupled with good time management, pressure management, and conflict resolution skills.
This is a limited-term position with a 2-year fixed employment contract.
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