Retail Performance Analyst

2 months ago


Beijing, Beijing, China Mercedes-Benz Full time

Job Summary:


We are seeking an experienced Retail Performance Analyst to join our team at Mercedes-Benz Sales Service Co., Ltd. in Beijing. As a key member of our Regional Management Customer Services team, you will be responsible for analyzing and steering dealer performance, as well as supporting internal communication and project management.



Main Responsibilities:


  1. Dealer Performance Analysis and Steering:

    • Conduct service performance evaluation in accordance with KPI analysis and performance report preparation for management.
    • Dealer service performance report.



  2. Dealer Target Simulation and Allocation:

    • Simulate and allocate annual parts sales targets based on dealer performance.
    • Conduct dealer target sign off and confirm process.



  3. Dealer Competence Improvement and Workshop:

    • Based on dealer feedback, work cross-team to provide dealer coaching program design, implementation, and tracking.
    • Organize cross-function project/workshop such as Annual Dealer Conference.



  4. Business and Project Coordination:

    • Implement cross-function (such as sales & ND) project to improve dealer performance such as Dealer Standard and Risk Dealer management and training.



  5. Reporting and Team Coordination:

    • Department/team report preparation for management.
    • Promote Van team internal communication and cooperation, such as team meeting organization and internal report consolidation.
    • Ad-hoc coordination work.




Requirements:

We are looking for a highly motivated and experienced professional with a minimum of 5 years of experience in an automotive business environment, both retail and wholesale, with particular responsibilities for wholesales/retail steering and dealer management.



  • Good strategic thinking and personnel management skills as well as good communication, presentation, computer, and customer relations skills.
  • Dealer management, data analysis, reporting experience (specific knowledge of Automobile dealer analysis is a plus).
  • Knowledge of After-Sales parts/service business.
  • Well-organized and logical thinker, and attention to details, good at concept development.
  • Strong analytical and logical thinking skills.
  • Excellent communication skills (oral and written) in Chinese and English.
  • Innovative thinking with experience of digital transformation and data-driven retail.
  • Positive, proactive, self-motivated attitude coupled with good time management, pressure management, and conflict resolution skills.


This is a limited-term position with a 2-year fixed employment contract.



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