Customer Service Engineer

1 week ago


Shanghai, Shanghai, China Barco Full time

Barco is a global leader in visualization solutions, and we're looking for a skilled Customer Service Engineer to join our team in Italy. As a key member of our support team, you'll be responsible for providing technical assistance to our Corporate and Control Room customers in Italy and abroad.

Key Responsibilities:

  • Provide remote and on-site technical support to our customers.
  • Install, repair, and troubleshoot Barco hardware and software.
  • Assist with sales demos to promote our solutions.
  • Give product training to partners and end-users.
  • Execute proactive analysis visits, report, and provide suggestions.
  • Collect insights and feedback on our products from customers and partners.
  • Document actions and solutions in a timely fashion.
  • Follow training to update your technical, commercial, and soft skills.
  • Build relationships with customers and detect service sales opportunities.

Requirements:

  • Bachelor's degree in IT Engineering or equivalent experience.
  • Good knowledge of hardware, software, and networking technologies.
  • Fluent communication skills in Italian and English.
  • Excellent communication skills, both verbally and in writing.
  • Service- and client-oriented.
  • Experience with Barco's products and Salesforce is a plus.
  • Available for frequent traveling at least 50% of the time.

What We Offer:

  • A competitive salary package.
  • A company car.
  • The opportunity to work for an international market leader where innovation matters.
  • A variety of in-house trainings at our Barco University.


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