Customer Service Engineer
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. The successful candidate will be responsible for providing exceptional customer service and technical support for our complex capital equipment.
Key Responsibilities
1. Provide technical support and troubleshooting for customer sites.
2. Represent the company to the customer and ensure customer satisfaction with service.
3. Ensure operational quality of system equipment.
4. Coordinate actions with customers to minimize downtime.
5. Collaborate with the Product Support Organization on escalated technical matters.
Requirements
1. Bachelor or master degree.
2. Strong communications and interpersonal skills.
3. Responsible working attitude, strong team spirits, and good ability to provide guidance to team members.
4. Ability to work under pressure.
5. Proficient in the English language.
6. Logical thinking ability.
Minimum Qualifications
Master's Level Degree without work experience, or Bachelor's Level Degree with more than 2 years work experience.
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