Retail Store Director

4 weeks ago


Beijing, Beijing, China Hermès Full time

Key Responsibilities

  • Develop and implement a comprehensive business strategy aligned with market trends and company objectives.
  • Lead the store management team to achieve sales targets and drive sustainable business growth.
  • Implement effective buying strategies based on store-specific market demands and sales objectives.
  • Ensure operational and compliance procedures are followed, and maintain a high level of store visibility and presentation.
  • Streamline operations, optimize costs, and enhance retail efficiency and effectiveness.
  • Conduct regular sales and inventory analysis to inform reordering and stock movement decisions.
  • Manage property and third-party relationships.

Team Development

  • Provide direction, guidance, and regular feedback to the management team to develop a strong team.
  • Workforce planning and talent development.
  • Foster a culture and DNA that aligns with Hermès values.
  • Recruit, cultivate, and empower talents in the team.
  • Coach new managers and enhance exchanges among stores.
  • Ensure staff is properly trained in selling skills, customer relations, product knowledge, and brand culture.

Customer Experience

  • Reinforce customer experience core values and standards.
  • Support the store in handling client complaints and questions.
  • Ensure excellent customer experience for all customers and visitors.

Event Management

  • Work closely with the Communication team to implement communication activities and events.
  • Represent Hermès as a brand ambassador and ensure each team member acts as an ambassador.

Requirements and Capabilities

  • Culture-fit
  • Strong leadership and people-oriented
  • Strategic thinking and strong logic
  • Good communication skills, including fluent English, and French is a plus
  • Mature, resilient, and able to work under pressure
  • Excellent problem-solving and interpersonal communication skills
  • 8 years of relevant retail management experience with a strong track record
  • Strong passion for the brand and retail
  • Bachelor's degree or above

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