Sales Support Engineer

3 weeks ago


Nanjing, Jiangsu, China Copeland Full time

Sales Support Engineer

Job Summary

We are seeking a highly skilled Sales Support Engineer to join our team. As a Sales Support Engineer, you will provide proactive support to sales and customers, working closely with the Customer Care Team to ensure seamless communication and resolution of customer inquiries.

Key Responsibilities:

  • Provide technical support to internal and external customers, ensuring timely and accurate responses to their queries.
  • Utilize CCT tools to generate formal quotations, maintaining proficiency in the use of standard CST tools.
  • Contribute to frequent communications with internal and external customers, ensuring open and transparent dialogue.
  • Perform technical review of customer orders to ensure clean order submission.
  • Collaborate with the sales team to provide high-performance support to customers and team members.

Requirements:

  • Bachelor's degree in Automation or Instrumentation, or non-technical degree with related experience.
  • At least 2 years of related experience.
  • Strong technical aptitude, with the ability to learn and explain complex concepts and terminology.

Preferred Qualifications:

  • Customer Orientation
  • Prioritizing, Planning & Organizing
  • Teamwork
  • Systems Thinking
  • Innovation
  • Continuous Learning

Additional Information:

We value diversity, equity, and inclusion, and are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

Emerson is a global leader in automation technology and software, helping customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security, and reliability.



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