Customer Service Associate

4 weeks ago


Guangzhou, Guangdong, China Ninja Van Full time
About Ninja Van

Ninja Van is a pioneering logistics company that's revolutionizing the delivery industry with cutting-edge technology and innovative operational concepts. Founded in 2014, we've grown to become the largest and fastest-growing last-mile logistics company in Southeast Asia, partnering with over 35,000 merchants and delivering over 1,000 parcels every minute across six countries.

Our Mission

We're on a mission to provide hassle-free delivery services that delight both shippers and end customers. Our technology-driven approach, powered by algorithm-based optimization, dynamic routing, and end-to-end tracking, sets us apart from the competition.

What We Offer
  • A dynamic and fast-paced work environment that fosters growth and innovation
  • A comprehensive suite of tools and technologies to support your success
  • A collaborative and supportive team that's passionate about delivering exceptional results
Requirements

To succeed in this role, you'll need to be a highly motivated and customer-focused individual with excellent communication and problem-solving skills. You'll be working closely with our team to provide exceptional delivery experiences for our customers.

As a Customer Service Associate, you'll be responsible for resolving customer complaints, providing product information, and handling returns and exchanges. You'll also be working closely with our operations team to ensure seamless delivery experiences.

If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we'd love to hear from you



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