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Customer Service Representative

1 month ago

Guangzhou, Guangdong, China CSA Group Full time

About the Role:

The Customer Care Specialist will play a key role in promoting continued growth and superior customer service for new business and current customers within an assigned territory. This individual will serve as an internal sales and customer contact for initial inquiries, quotes, and service within an assigned area and provide support to promote continued growth of new business for CSA Group TIC services.

Key Responsibilities:

  • Support the Sales process by providing preliminary information to prospective contacts/leads and current customers.
  • Contact current customers and promote CSA certification and testing services for new business opportunities.
  • Prepare proposals and provide support for customers, including Notices and FIR Findings.
  • Promote CSA services by contacting current clients who are using our competitors and other various testing and certification agencies.
  • Maintain input of new/existing client information into the Centra.
  • Assist and support SAMs in their annual goals to increase bookings.
  • Work in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
  • Follow up on open quotations and sales opportunities.
  • Manage the Certification Sales inbox to qualify and tracks leads.
  • Research customer accounts, identify opportunities for growth & generate interest.
  • Provide information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.

Requirements:

  • Post-secondary education required.
  • 2-4 years of Sales or Marketing experience.
  • Understanding of Salesforce and Workday a plus.
  • Knowledge of the safety certification industry.
  • Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.
  • Excellent verbal and written English communication skills.
  • Excellent phone and customer service skills.
  • Detail oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.

Working Conditions:

  • Extended periods of sitting during meetings and office work.
  • Frequent visual and mental concentration of print and electronic data required in order to interpret and understand information and to analyze and act accordingly.
  • Although infrequent, must be willing to travel as needed.