Customer Service Representative

2 weeks ago


Guangzhou, Guangdong, China FedEx Full time

Job Summary


FedEx is seeking a skilled Customer Financial Services Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.


Key Responsibilities



  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer payments and handle financial transactions with accuracy and attention to detail
  • Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction
  • Utilize technology and data analysis to identify trends and areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity

Requirements



  • One year of related work experience, preferably in a customer-facing environment
  • Secondary education (O'Level or Form 5) or equivalent

About FedEx


FedEx is a global logistics and transportation company that provides e-commerce, freight forwarding, and customs clearance services. We help clients solve complex transportation problems through our comprehensive international air and ocean freight forwarding, ground transportation and delivery, customs clearance, trade and customs consulting services, and advanced e-commerce and trade facilitation solutions.


Our Philosophy


Our employees are our greatest asset, and we strive to provide them with the support and resources they need to deliver exceptional service to our customers. This approach has enabled us to become a leading brand in the industry.


Our Culture


We value innovation, integrity, and commitment. We have many formal policies, procedures, and programs in place to encourage our employees to excel individually and as a team.


Our Mission


We aim to become the industry's top company, committed to delivering the best service and being a leader in our field.


We welcome you to explore our website and learn more about our company culture and values. We look forward to hearing from you.



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