Customer Service Representative

3 weeks ago


Guangzhou, Guangdong, China Huntsman Full time

Description

KEY ACCOUNTABILITIES

Ensuring Regulatory Compliance

Uphold Huntsman Corporate EHS standards, business ethics, and international trade compliance at all times. Maintain personal conduct in accordance with EHS, HR, and Administration regulations.

Strategic Planning and Team Management

Align with business strategy and supply chain strategy; set personal targets in line with departmental goals; develop a career growth plan; and ensure individual performance meets expectations.

Key Business Responsibilities

Own the demand forecast management process for short-term (3-6 months) periods; lead collaborative forecast reviews with key direct accounts, distributors, and sales teams. Ensure customer satisfaction; translate real demand into supply plans (fix Purchase Requisitions and/or Planned Production Orders) based on demand management process outputs. Develop an appropriate supply strategy with reasonable lead times for demand types and business nature, balancing the risk of problematic inventory and supply shortages. Process customer orders; track supply with intercompany suppliers; coordinate with production teams in Panyu and Nanjin sites; manage supply shortages. Adopt a process-driven mindset; execute standard operational processes; ensure discipline and quality in outcomes; escalate exceptions when necessary. Take full responsibility for inventory holding; drive continuous improvement initiatives for problematic inventory, including aging and blocked stock.

Additional tasks assigned by line managers.

KEY REQUIREMENTS

Education: Bachelor's degree or higher; Supply Chain Management or related field preferred.

Experience: Minimum 3 years in demand planning, supply planning, and/or customer service roles.

Skills:

Knowledge of Supply Chain principles, MRP, and ERP systems. Familiarity with SAP in SD and/or MM sections. Logistics and Transportation expertise. Excellent communication and coordination skills. Analytical, results-driven, innovative, adaptable, and team-oriented mindset. Proficient English skills in both spoken and written formats.

KEY COMPETENCIES

Customer Focus Achieving Valuable Results Situational Influencing Analytical thinking Developing self

Additional Locations:



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